Debit order transaction

An amount went of on my account on the 2nd of October which to me is not authorised.

See sms received:

FNB :-) R840.93 reserved for purchase @ Filesfetcher Com* from cheq a/c..244475 using card..5805. Avail R1318. 2Oct 14:53

So since the 2nd i tried phoning them and stayed in line for more than an hour and no assistance.

The same happend on the 3rd as well.

So i tried phoning again today 4th October ajd finally i got through and explain the situation. And the first ine said that the amount is not showing and put me through again to someone else stating the amount is not showing.

So i am upset that money went out of my account and FNB cannot pick it up at all. I mean really? What system are you running that mkney just dissapearing out of my account.

I need this amount reversed as i did not sign up for this thing that took my money..

Poor service delivery with no answers. Once im done paying of my lone i am changing banks.