CM
Charlotte M
1 reviews | Active since Feb 2019
19 Jul 2019, 09:41
Debit order (systems error)
On the 25th of May FNB took a debit order of R 6860.91 instead of R 6020.20. I informed FNB few days after the incident,I was told it is a system error and the query will be resolved withing 48 hrs. I waited for 2 weeks and no communication from FNB. I had to call them and they always say they are resolving the query. Now its almost 2 months and I haven't received my money back.
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
19 Jul 2019, 10:53Good day Charlotte Mnguni,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Best regards,
FNB (First National Bank)'s reply19 Jul 2019, 10:53
Official
Good day Charlotte Mnguni,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Best regards,