dD
denine D

1 reviews | Active since Apr 2015

06 Aug 2015, 08:36

DEBIT ORDER SWITCHING NIGHTMARE

Pathetic service at its best.<br> my debit order switching being done by FNB is a nightmare.<br> my debit orders were switched but not my bank salary.how the hell does that happen.<br> i was informed by a consultant that i received an sms the day before my salary is deposited that they were unable to make contact with my employer who is responsible for my unpaid fees i am having a bad reflection on ITC this needs to be sorted now false promises of smooth switching i regret ever opening my account with FNB this is my second complaint and its been just about a month what will happen after years

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Aug 2015, 10:31
Official
Hello denined,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to VBS who will provide you with feedback.

The reference number is 736759 .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)