SM
Stephen M

1 reviews | Active since Aug 2014

06 Aug 2015, 14:32

Debit Order Switching and Negative bank balance

To whom it may concern,<br> <br> I have app**** for a FNB account some time ago and for my salary and debit orders to be switched to FNB, four months later this hasn't be done yet.<br> <br> Now I'm sitting with a negative bank balance on my account because of FNB's incompetence. I will not pay for the amount that is on a negative, because I made sure that everything that was required from FNB was submitted.<br> <br> I called the FNB switching department to notify them of the query and they told me that it will be done in 14 working days but four months later then I'm sitting with a problem.<br> <br> Can this be resolved and I'd wish to be kept informed of the progress on this.<br>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Aug 2015, 15:03
Official
Hello skmoloele,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to VBS who will provide you with feedback.

The reference number is 737021.

Regards
Complaints Resolution
Melinda Duvenhage
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