Debit order switching

Last month I recieved an SMS saying that I should switch to FNB and they will do debit order switching then I did just that. I sent them all the documents and I filled in the forms that was sent to me and sent them back I even contacted the debit order switching department and they said all is well and I was happy. Then come month end all my debit orders are returned from the previous bank Capitec saying that there is no money in my account to my suprice.

the useless service that i have received from FNB is appalling to say the least now my name is ruined all because of their incompetence. Even today they still haven't done it I have to now call all the companies and switch the debit orders myself

I regret the day i even gave them time to talk to me and convince me that they will do everything for me without me having to worry I spoke to Mlungisi Ngwane who at first said I should call them (debit order companies) and switch it myself I sad he better close the account then he send me the debit order forms which i filled in and sent back to the email provided on them.

How *********** should one be to not follow your own instruction that you have set out. SIES