Debit Order Switching

<p>Opened an account with FNB who informed me that they do debit order switching. Only to have two of the eleven debit orders that I have being switched. One of being an FNB debit order so only one debit order of the ten got switched. If the consultant had told me from the onset that the 9 companies usually reject an instruction from FNB and I switched knowing this risk it would have made a difference in whether I switched or not. Surely the consultant should have a list of easy and difficult companies that they deal with on a daily basis when it comes to switching and should advice customers appropriately.</p> <p> </p> <p>Very poor customer service to not fully disclose and give an impression and not deliver on it.</p>