Debit order still not refunded

Ref: ********** 4/ ********** 2

I am still waiting for a refund that was supposedly processed on Thursday 14th June for a debit order that was incorrectly deducted from my account for a clicks credit card payment on the 7th June that I had made am EFT payment for. I have wasted a lot of money on airtime being taken from pillar to post through your *********** consultants. The last one which I was on the phone for over 25 minutes opened another REF: ********** 2 which probably wont help much since you are useless anyway. Nothing was done with the first reference number and I would probably be a fool to believe something will be done with this one. The worst part is I cant even reverse it because your private banking consultant claim that they cant reverse it because its an FNB debit order which I believe makes you the biggest ****** ever. I have banked with FNB for many years and I have been fairly happy until now. I am extremely angry