Debit Order Reversed Without my Knowledge

Item: FNB (First National Bank)
Rating: 2
Author: Gertrude S

On 24 December a debit order went off my account from African Bank, which is fine, that is the arrangement i Have had with them for years. On the 4th of January that same amount was reversed back into my account. The sms I got from FNB was like this: Transaction failed R....unsuccessful payment to (my acc No). Ref.Unpaid.<br> <br> Now African Bank says I am owing them that installment because i disputed that payment with my bank that's why it was reversed. I didnt dispute anything. What is going on?

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Replies (1)

FNB (First National Bank)'s replyOfficial

11 Jan 2016, 15:47

Hello Abina,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 846332.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply11 Jan 2016, 15:47

Official