Debit order reversals

Went onto the FNB website to reverse a debit order but no option to do so. Then went all the way into the bank and was told that they do not have that function available as they want you to apply for Covid19 assistance. I then informed the consultant that I do not have a loan or credit card etc. with FNB, only a cheque account and savings account, so I can't apply for assistance but would like to reverse the debit order as it was an agreement that I made with the company that put it through (actual covid19 assistance). The consultant just shrugged her shoulders and said that she does not know what to do and that there was no other alternative. First of all...this is false advertising on FNB's part, because when you go online, there is no place where it says you are unable to do reversals. In fact, there are 4 page instructions to tell you how to do it. Second of all...they offer Covid19 assistance but the qualifying criterea is the same as applying for any loan or credit card etc, so your application for assistance gets declined. Now please tell me...what assistance are you actually offering? And when will we be able to reverse debit orders again? And please...send out a notification to all your clients to let them know that it can't be done anymore so that they don't waste time going to a branch and get the run-around.