DEBIT ORDER REVERSALS

Since the 27th of June I have been trying to reverse unauthorized amounts on my account with First National Bank without any success. In my statement it shows that debit orders did go through the magtape, but when I try to reverse them they tell me that it doesn't appear on their system. They keep on telling me to call the following day. They don't even have the decency to send us messages to inform us about what is happening on their side. For a long time I have been planning to move my accounts to another bank but now I think the time has arrived.