MM
Michael M
1 reviews | Active since Jan 2020
01 Mar 2021, 12:35
Debit order Reversal/Dispute Nightmare!
Debit Order Dispute is impossible since Covid-19, not sure why the bank needs to protect merchants and not their own clients. When trying to dispute this payment on the app, they advise you that they will be in contact, but you will wait, wait and wait. We have. Arranging a meeting with with the Pope is probably easier.
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Replies (2)MM
Michael M's updateReviewer Update
03 Mar 2021, 09:22Below FNB promised to contact me, but still no contact after 48 hours. If there are terms and conditions relating to debicheck mandates please advise, but don't just stay quiet and hope the problem disappears. I want that debit reversed.
Dear Mr T M Motsepe,
We here with acknowledge receipt of your complaint reference ***.
We will contact you shortly.
We trust that this email finds you well.
Yours Sincerely,
Jason Davids
FNB Retail Service Recovery
Dear Mr T M Motsepe,
We here with acknowledge receipt of your complaint reference ***.
We will contact you shortly.
We trust that this email finds you well.
Yours Sincerely,
Jason Davids
FNB Retail Service Recovery
MM
Michael M's update03 Mar 2021, 09:22
Reviewer Update
Below FNB promised to contact me, but still no contact after 48 hours. If there are terms and conditions relating to debicheck mandates please advise, but don't just stay quiet and hope the problem disappears. I want that debit reversed.
Dear Mr T M Motsepe,
We here with acknowledge receipt of your complaint reference ***.
We will contact you shortly.
We trust that this email finds you well.
Yours Sincerely,
Jason Davids
FNB Retail Service Recovery
Dear Mr T M Motsepe,
We here with acknowledge receipt of your complaint reference ***.
We will contact you shortly.
We trust that this email finds you well.
Yours Sincerely,
Jason Davids
FNB Retail Service Recovery
MM
Michael M's updateReviewer Update
04 Mar 2021, 10:50Thank you for contacting me FNB, query resolved.
MM
Michael M's update04 Mar 2021, 10:50
Reviewer Update
Thank you for contacting me FNB, query resolved.