Debit order reversal struggles with FNB

Last month I laid a complaint about struggling to reverse a debit order that the incorrect amount was debited and I requested to the consultant that was helping me to stop the debit order, to my surprise the service provider has debited again on my account. I tried again this month to have the debit order reversed but was unable to get help regarding this matter. I went to one of your Branches were I was unable to get help. When I call, I get referred to the FNB App, which is not helpful. The money assist option is also not useful either, because even after you dispute/stop the debit order, nothing happens, no reversal or stop order occurs. I sent an email to FNB but I was told I also cannot be assisted, and no response was received from your complaints email. I guess this will be my monthly struggle with this bank because when I write on this platform I can be 'miraculously assisted' with my queries