AM
Allison M
1 reviews | Active since Apr 2011
30 Apr 2020, 10:01
Debit Order Reversal Proving to be a Hassle.
I need someone to please assist me reverse a double debit order from a service provider, the app or calling in hasn't helped at all and i'm starting to be frustrated as i need the funds back in my account urgently. Please give us back the dignity to decide what happens to our money that is in the bank or just allow us to reverse debit orders bigger than R200 if the bank is inundated with calls due to the pandemic. Will appreciate if someone can get back to me on this and offer some REAL help. Thanks.
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Allison M's updateReviewer Update
12 May 2020, 13:11Hi
This issue has still not been resolved and i have been patiently and constantly contacting FNB via the Chat on my app. All i get is a generic response to email *** which i believe is what thousands of customers are also told to do right now instead of being given real solutions. I'm not even sure how to handle this anymore i'm so disappointed with your service!
This issue has still not been resolved and i have been patiently and constantly contacting FNB via the Chat on my app. All i get is a generic response to email *** which i believe is what thousands of customers are also told to do right now instead of being given real solutions. I'm not even sure how to handle this anymore i'm so disappointed with your service!
AM
Allison M's update12 May 2020, 13:11
Reviewer Update
Hi
This issue has still not been resolved and i have been patiently and constantly contacting FNB via the Chat on my app. All i get is a generic response to email *** which i believe is what thousands of customers are also told to do right now instead of being given real solutions. I'm not even sure how to handle this anymore i'm so disappointed with your service!
This issue has still not been resolved and i have been patiently and constantly contacting FNB via the Chat on my app. All i get is a generic response to email *** which i believe is what thousands of customers are also told to do right now instead of being given real solutions. I'm not even sure how to handle this anymore i'm so disappointed with your service!