Debit Order reversal handled quickly by the agent(when finally getting through to them)

I had an unauthorized debit order going off of my account. Sadly I couldnt do it via my FNB app or online banking, as the FNB app said it was not allowed when I tried to dispute, and online banking didnt offer option. So I phoned. I did need to call 3 times, as they try their best to not get you connected to an agent, but instead to use your FNB app.... silly.... But when I finally got to an agent, she helped me within minutes. I got the DO reversed and the money is showing back in my account.

PS: The company that double debited me, advised that I should do a reversal as they erroneously double debited me.

Beside for the silly round about to try not get me to speak to an agent, thank you to the agent that helped me so efficiently and quickly.