Debit Order Reversal

I don’t understand how does a bank disables the option to reverse debit orders on my account without even engaging with me nor notify me in time that I am not able to reverse incorrect and *****ulant debit orders on my account. The audacity of being told that I need to speak to my service provider to reverse the debit order from their end – Ridiculous and very Frustrating to say the least. Furthermore, which private service provider that is still open during this lockdown and besides when they do assist they will be telling me that they are waiting for the debit order to show on their system and only then they will be refunding it which will take 10-14 working days while my family goes without food and needs during this lockdown. ☹

Home Choice – R2823.75 Absa Personal Loan – R1890

Please reverse the above debit orders urgently.

Please treat this complaint as critical due to the reason that I need to get my family their needs before the lockdown policies are in place again in the next 4 days.