DEBIT ORDER REVERSAL BRANCH SERVICE CANCELLATION

I am totally fustrated that FNB have stopped debit order reversals in the branch which leaves one to deal with their call centre who simply never answers the phones. I am trying since Friday to get hold of you but with no luck as I'm constantly prompted by the voice recorder that you are experiencing high volume of calls. I have spent so much time not to mention money yet no help. Also there was no notifications sent to clients with regards to stopping of service within the branch. Clearly you are aware of the nightmare we as clients experience with your call centre so does this mean that you think so little of us to put us through such difficulty. VERY ANGRY CLIENT AS ITS MONDAY 2:09PM AND I AM STILL STRUGGLING, BULL****