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DG
Denver G

1 reviews | Active since Apr 2019

28 Oct 2019, 12:01

Debit Order Reversal and POOR SERVICE ON SECURE CHAT

I called in on saturday to reverse a debit order and went on secure chat your consultants are damn useless and have no idea *** is happening,I did a secure chat on sunday and was told it cant be done and then i did it again this morning at 6:30am and till now i was told utter bull**** i even logged a case for the manager to call me back....spoke to Aneka this morning,then Maraka then Thembi and finally Nyikiwe i sent messages upon messages and still she never responded and cancelled the damn chat ....what the hell is happening to this BANK tell me the service is getting poor daily and the illiterate people you guys are employing is ****ing me off to the max that i want out of the bank after 20 years...Tell me the service is blocked then yourl have a tech issue who is telling the truth here? i want the debit order reversed that all for Fk sakes!!!!

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Oct 2019, 12:37
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is  ***NF

Regards

 Hello Peter  Complaints Team 

*** 

DG
Denver G's update28 Oct 2019, 14:52
Reviewer Update
I have not received a call as yet and i have spoken to a lady again named Dudu from FNB and she as instructed that Nedbank has blacked the reversal and then i call Nedbank they said they do NOT DO such so i am really confused and angry on how this is been handled DUDU with 3 years experience has no idea what is happening....MPho i am still awaiting the call resolving this matter!
DG
Denver G's update30 Oct 2019, 08:34
Reviewer Update
So Mpho you have contacted me and heard my issues you have passed the buck to Bongani at Resolution department and he is also passing the buck to the technical department,this morning i chatted on secure chat to Milred Campbell she stated that there is no technical issue at FNB reversals and that is really ****ing ****ing me off now that this matter cannot be resolved it is day 5 and still no contact from FNB i must continue to call Bongani who has so much of excuses!!

I am now taking this to social media to air my view and hear what the country has to say about FNB!!!

I suggest some one calls me to resolve this *** fast!!!