1 reviews | Active since Aug 2017
Debit order reversal
I made a debit order reversal at FNB on the 30th October, I then got an sms confirming the reversal and my statement was now showing that the reversal has been made, my account had R17 and the balance remained the same, i never got money into my account, I phoned them several times they busy transferring me from one person to another and telling me that their records say i got the money, whereas im telling them that my balance was R17 and they telling me that R500 and something.I know that when i made a reversal i have only R17 in my Acc. So they not even willing to investigate,
Hello
***,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello
***,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)