Debit order reversal

<p>So I went into an fnb branch today (forest hill mall in centurion)</p> <p>I was told I need to talk to a consultant over the phone to do a reversal as my reversal amount was over R200. I had to hold for close to Half an hour, someone evebtually picked up. I told the lady that I wanted to do a reversal on a debit order. the amount to be reversed was R204. the lady asked if I wanted to reverse and stop the payment; my response was no. she should only reverse the payment as I have already stopped the policy and it won't be deducting anymore. after ending the conversation and leaving the branch I started getting sms's that my debit orders were being reversed. Debit order reversals that I didn't authorise or ask for. this lady even stopped the debit order I told her not to stop as I knew fnb would charge me for stopping it.</p> <p> </p> <p>I went back to the branch to enquire about what was happening, they put me back on the line and a lady spoke on the other side, little did I know I was speaking to the same lady that messed up my debit orders by reversing them. when I explained the story to her she transferred my call</p> <p>I say there for over 38 minutes with no answer, eventually the people working in the branch asked if I knew who I was talking too so they could follow up, I said no. they lookedon their system and guess what!!! the same woman who messed me up was the same woman that transferred my call instead of helping me.</p> <p> </p> <p>Now I must run around explaining why my debit orders were reversed and try get them devoted again. I am so furious!!! Venice is her name ! </p>