Debit order reversal

Hi<br> <br> I purchased some goods online on the 04th of February this year for about R470. The goods were not delivered and the store advised to speak to the bank to arrange for reversal. I spoke to the bank on several occasions to arrange the reversal, until today it is not done and I went to the bank several times without any luck.<br> Last week Thursday I went to the asking them about the money, they say they can see the money and they will do the reversal within a day, I'm still waiting for them. Please assist<br>