1 reviews | Active since Nov 2018
Debit Order return internal policy.
FNB Home Loan did an unauthorized debit on my business account which should be taken off of my Prestige account as it is personal, i in no way have authority to grant this on a multiple partnered business account! Along with me not granting permission they refuse to return it. FNB does not allow FNB debits to be returned which is believe goes against the banking act. what confuses me is this debit was returned last month without a hassle. This has been an issue with FNB as on regular occasions, one operator returns a debit and the next wont.
Just because its belongs top the FNB group doesn't mean I don't have the right to return it. What makes FNB's debit orders any different from the provider next door who debits your account.
refference rn ********** 60638
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)