1 reviews | Active since Nov 2016

02 Dec 2016, 13:51

Debit order resevesal

<p>My whole salary was debited and FNB failed to help me to reserve the debit order the answer I get from FNB is there is nothing we can do as the company says you have a loan with them I don't even know the company. The say you fill in the dispute form but it will take up to 40 days how can FNB be so cruel with their clients how can they take 40 days to sort out an imergency or is it my colour skin that is making FNB to take forever to sort my issue I have been calling them since the 29 NOv till now I'm sitting with no money and no answer fron the bank I trusted so much with my salary?? Where can I get help if FNB can't assist me how many ppl will sit with the same issue as its festive season and there is skelems out there and the bank can only says we can't help you, you must contact the ppl your self I have been hearing this for 20 times while I'm calling with my airtime and holding for more than 30 minutes to talk to some 1 this is bad I'm going to the press and I will make sure in exposing FNB in all social networks of what they did to me </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Dec 2016, 16:50
Official

Good Day

I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)