Debit Order Queries

Item: FNB (First National Bank)
Rating: 5
Author: Irma K

I am very happy with FNB I just struggle to sort out some of my debit orders and requested them to phone me back. Can one of your consultants URGENTLY phone me back regarding my FNB CHEQUE account?

They can contact me during office hours ********** 188 or after hours on my cell ********** 134.

This request is very URGENT as I am struggling to get hold of somebody on the phone and I cannot waiting so long on my phone as there is clients trying to phone to my office.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

17 Jan 2018, 09:44

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

FNB (First National Bank)'s reply17 Jan 2018, 09:44

Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Irma K's updateReviewer Update

18 Jan 2018, 12:02

FNB tried to phone me on my cell, but in my review I requested them to contact me during office hours on my work tel: ********** 188????

Irma K's update18 Jan 2018, 12:02

Reviewer Update

FNB tried to phone me on my cell, but in my review I requested them to contact me during office hours on my work tel: ********** 188????