CC
Chantelle C

1 reviews | Active since May 2017

06 Jan 2018, 13:10

Debit Order Problems

I have been struggling to get my money back from FNB for my loan debit order going off twice in NOV 2017.

Talked to consultants and gave in a complaint all stating that the money will be paid back, still not happened!

I'm upset just thinking of it! It's January, the month that we really need that extra money and can't believe that you get promised the minimum and then NOTHING happens!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Jan 2018, 08:11
Official

Good Day CCalitz24,

I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP.

We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: ***

Best regards,