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SM
Sibongiseni M

1 reviews | Active since Mar 2014

23 Mar 2018, 12:00

Debit Order on FNB Loan

I have been calling call Centre and no one is able to assist with a proper explanation. I have a loan that was suppose to end in June. The was a balance of R5,530.00 to the account of which I have paid it in full . To my surprise today a debit of R1613.05 went off my account.

can someoneassist what was it for?

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Mar 2018, 12:10
Official

Good day Sibongiseni

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints Team

*** (option one)

SM
Sibongiseni M's update23 Mar 2018, 15:08
Reviewer Update
Thank You for resolving my query - waiting for funds to be transferred back to my account
FNB (First National Bank)
FNB (First National Bank)'s reply24 Mar 2018, 09:58
Official

Good day Sibongiseni,

Thank you for your postings and changing the review status.

I am glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction.

We sincerely apologise for the frustration caused. Should you have further enquires do not hesitate to contact FNB Sales and Contact Centre on *** or email them at ***.

We thank you for banking with us at First National Bank and endeavour to assist you with any requirements you may have in the future.

Best Regards,

Hello Peter Complaints Team

Naomi Petersen

*** (option