1 reviews | Active since Nov 2016
DEBIT ORDER OF LARGE AMOUNT
<p>There is an outstanding balance on my wife's credit card - FNB have taken small amounts the past 5 months - undertanding from our side that we are at leas making payment. This morning they took R3500 once off - apparently because we did not make any arrangements. Based on the fact that we still have other obligations (life xpences) like rent that need to be paid - this is a huge amount that were taking! We dont mind to make arrangements - but this not the way to do it - just remember that no one ever called my wife with regards to making arrangements.</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Followed up again today - still no progress - in the meantime debit orders is going of my account - as said we are willing to accept R1000 - we already sold car to cover some medical basics - therefore this is a huge problem
Followed up again today - still no progress - in the meantime debit orders is going of my account - as said we are willing to accept R1000 - we already sold car to cover some medical basics - therefore this is a huge problem
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)