Debit Order - Not Reversed & Stopped

Item: FNB (First National Bank)
Rating: 1
Author: Karisha G

I have been going back and forth with FNB regarding a consolidation loan which was reversed (April 2019) and I am still getting debited each month.

I have received a response that they are going to refund me the premiums which has not happened to date - response received (1 August 2019). I have spoken to "***".

So apparently FNB customer service, cannot find any trace of my query which has being going on for months despite providing them with a reference number.

This is frustrating as my hard earned money is being taken away from me without the authorisation. I am tired of going back and forth, and considering moving all my accounts to a bank that treats me as a loyal customer.

Helpful (0)

Replies (3)

FNB (First National Bank)'s replyOfficial

10 Sept 2019, 10:16

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply10 Sept 2019, 10:16

Official

Karisha G's updateReviewer Update

13 Oct 2019, 12:28

Thanks for your generic response on the 10 September.

Another unauthorized debit order!
Unacceptable!!!!!

Karisha G's update13 Oct 2019, 12:28

Reviewer Update

Thanks for your generic response on the 10 September.

Another unauthorized debit order!
Unacceptable!!!!!

Karisha G's updateReviewer Update

24 Oct 2019, 20:22

No call , no refund till date

Karisha G's update24 Oct 2019, 20:22

Reviewer Update

No call , no refund till date