Debit order issues!

FNB South Africa you have really gone out of your way to make me disappointed in you, after I've been silent for years...

last month I get a notification on the app that my loan debit order was not paid, even though money went out of my debit account and into the loan account on 28 November. A consultant eventually responded after 5 hours on secure chat to inform me that it was a mistake and I must ignore...

this month I am shocked to get YET another message from my bank saying debit order is unpaid. 10 DAYS BEFORE MY USUAL DEBIT ORDER DAY! YOU are ruining my credit score! I did not authorize an early debit order and nor was I informed of it. my pay date does not change, I get paid around the 28th of each month, it has never changed, yet you decide to try and debit an account with not nearly enough money in to pay the installment. I can also not communicate with a consultant on the Secure Chat, because I do not have 5 to 8 hours to sit on the banking app WAITING for someone to respond!

I am disappointed with the level of service FNB has decided to provide, after all, it's not FNB taking the hit, it's my credit score so why should they care!

please URGENTLY rectify this so that my credit score remains clear and that NO FURTHER debit order be taken before the 28th or 1st of each month (my original contract was signed for 1st of each month so you completely messed up anyway)

Your URGENT response to this would be appreciated! FNB South Africa FNB Corporate & Investment Banking #fnb disappointed #creditscore #help