(DEBIT ORDER ISSUE)JOLENE MAZIBA-CONSULTANT BEING RUDE AND BELITTLING OVER THE PHONE

LAST WEEK FIRST NATIONAL BANK DOUBLE DEBITED MY ACCOUNT (AFTER 2 HOURS OF BEING ON THE PHONE,MY HUSBAND WALKING INTO THE BANK,2COMPLAINTS ON HELLO PETER)I SPOKE TO A CONSULTED WHO MENTIONED THAT I WILL BE REIMBURSED ,HE INITIALLY STATED THAT MY ARREARS IS AR R2500.00 THEN HE SAID ITS ACTUALLY R300 ARREARS.THERE ALREADY I COULD SEE THAT HE WAS CONFUSED.

TODAY FNB DEBITED MY ACCOUNT FOR ARREARS AGAIN TOTALLY TO MORE THAN THE R300 ARREARS,I SPOKE TO JOLENE MAZIBA WHO STATED THAT I NEVER LISTENED TO THE CONSULTED AND THAT I AS A CUSTOMER AM TWISTING HER WORDS AND THAT THE SAME WAY THAT IM NOT LISTENING TO HER I NEVER LISTENED TO THE PREVIOUS CONSULTANT REGARDING MY ARREARS BALANCE.HOW DOES SHE KNOW WHAT THE PREVIOUS CONSULTANT MENTIONED TO ME?I THEN SAID THAT I HAVE A R200.00 DEBIT ORDER RUNNING FOR ARREARS WHICH SHOULD HAVE GONE OFF OF MY ACCOUNT,SHE REFUSED TO REIMBURSE ME MY MONEY.

LAST WEEK THE CONSULTANT SPOKE TO ME STATING THAT THE R200 WILL GO OFF AND THAT I NEED TO MAKE AN ARRANGEMENT FOR THE BALANCE?TODAY ITS A DIFFERENT STORY? INITALLY SHE STATED MY ARREARS IS 900 ODD RAND ,THEN 500 ODD RAND?WHAT EXACTLY IS GOING ON?

I THEN STATED THAT I WILL MOVE BANKS BECAUSE I CANNOT TOLERATE THIS,SOMEHWERE ALONG THE LINES THE CONSULTANTS WORKING ON THE ACCOUNTS HAVE NO CLUE AS TO WHAT EXACTLY IS GOING ON AND GIVING ME FALSE INFORMATION BUT THEN JOLENE MENTIONED THAT IM NOT LISTENING PROPERLY AND THAT I CAN CHANGE BANKS IF I WANT TO?

WHY AM I GOING THROUGH SO MUCH TROUBLE AS MY LOAN IS FINISHING OFF,

I HAVE BEEN WITH FNB FOR 16 YEARS,IM REALLY BEING PUSHED TO MOVE BANKS,

NO CUSTOMER SERVICE,

NO ACCURATE INFORMATION GIVEN

NO RESPECT FOR CUSTOMERS

WHAT EXACTLY IS THE POINT OF BANKING WITH FNB?WHERE ARE MY BENEFITS?

I WILL COME INTO THE BANK TOMORROW TO CLOSE ALL OF 4 ACCOUNTS WITH FNB.