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Anastacia C

1 reviews | Active since Jul 2018

31 Jul 2018, 10:21

Debit order issue again!!Please contact me ASAP.

FNB, this will be the second time in less than two weeks that I am using this platform to rectify an error from your side; and also the FOURTH time that I am having this problem! I have a debit order that must be deducted on the 25th of the month, in July it was deducted on the 20th , I then went into Hello Peter and FNB got in contact with me. I spoke with the consultant who called and emailed me, and it was explained that it was a system error, and that moving forward the date would be rectified and be deducted on the 25th of July. 25 July arrived, and up to date it has still not been deducted! Knowing how this work (and as I have encountered in June when FNB deducted the debit order twice, while there was still sufficient funds in the account),sort this out today please. I am not having this debit order being deducted twice in August when the error is on your side! As a client I think I have been patient enough. The service displayed has been very disappointing.

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Jul 2018, 10:36
Official

Good day Anastacia Cupido,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Personal Loans and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints Team

*** (option one)

AC
Anastacia C's update31 Jul 2018, 10:51
Reviewer Update
Thank you for your reply, but I am tired of FNB apologizing. I want this sorted out today, because then it appears that I am not honoring my debit orders, when FNB is at fault . Someone needs to contact me please, because it seems I only get prompt response when I resort to using a social media platform. I am not happy with the service!
FNB (First National Bank)
FNB (First National Bank)'s reply01 Aug 2018, 11:32
Official

Good day Anastacia Cupido,

Thank you for your posting.

I have reviewed your complaint and noted that FNB Loans had been in contact with you. They have advised that the debit order date has been amended and that an email had been sent to the email address provided with the banking details for a manual payments.

If you have any enquiries please do not hesitate to contact the FNB Loans Department on ***or the writer.

Regards,

Hello Peter Complaints Team

*** (option one )