Debit order ***** Process

My account was debited on 1st of June. I called FNB private suite to report I was advised i should contact ***** department as the transaction is fradaulent. I was transfered to ***** department but was advsied the department does not deal with ***** of debit orders i should call debit order team. The call was transfered to debit order and after holding for over 20 mins the call disconnected. This is a fradaulent activity in my account!

Can someone from FNB explain the right number to call and the process of reversing the debit order. Automated SMS messages are misleading to customers. It states "if you dont know this debit order log in to the APP select debit order. This is totally meanginless in the process as one cannot cancel or take action!