Debit order ***** ignored by FNB

<p>Last month I noticed unauthorised debit orders by Cell C on my cheque account. I reversed the last 2 debit orders on 16 July 2016 and presumed that FNB would make the necessary investigation as to how ********** debit orders by Cell C were being allowed against my account. To my horror this isn't the case. I phoned their ***** unit on 22 July and was told that they don't investigate debit order *****! Surely once FNB has been made aware of ***** against one of their clients they should investigate the *****. The first two reversed debit orders (May & June) have not yet been refunded to my account. Not to mention the earlier unauthorised debit orders. This week a further unauthorised debit order has been put through by Cell C - this after I had already advised FNB of the *****. Surely once FNB has been advised by a customer that ***** has / is taking place they should investigate as they should be protecting their client's assets. On 22 July I spoke to Sego at FNB who was going to make enquiries and I was to get a response in 3-4 working days - still no response - ref RG ********** 5599</p>