Debit Order *****

On the 8th of March 2021 I stopped and reversed a debit order that went off in February, via the FNB online banking.

The debit order was added to my Cheque Account via a ********** Cell C contract opened in my name. A ***** query has been logged with Cell C on the 17th of March 2021.

Today, the 24th of March 2021, the same debit order went off again for double the amount, assuming that the February amount was added to this month's debit order. Tried to reverse and stop the debit order again, but the online banking website prevents me from doing so as the debit order amount is too high.

I am deeply disappointing that as a client and consumer my money is not really protected by my bank. If I have no control over stopping invalid debit orders, anybody can simply withdraw funds from my account via a debit order.