RC
Rina C

1 reviews | Active since Oct 2011

26 Jun 2017, 13:59

DEBIT ORDER *****

<p>This is the 3rd time that I complain about the same problem.</p> <p>Fnb phone me back with the promise to correct their mistake but never do so</p> <p>Debit order went through my bank withou my authorisation, I went into the back the have the reversed </p> <p>FNB consultant stopped ALL my debit orders which resulted in me being put on ITC</p> <p>After my complaint (2 times) on Hello Peter they reversed the innitial stop on the debit that is not mine</p> <p>I had to go to the bank again and have the money reversed and the debit order stopped again, extra bank cahrges for the second time</p> <p>The people just do not know how to do their job and we as customers have to pay </p> <p>WHO GIVES THE BANK AUTHORISATION TO PUT A DEBIT ORDER THROUGH MY ACCOUNT??????</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Jun 2017, 15:06
Official

Good Day

I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.

Regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option one)