NG
Nico G

1 reviews | Active since May 2010

07 Jun 2018, 09:47

Debit Order for Smart device

I have a new smart device from FNB. Every month the debit order does not go throw. I can't understand why as my account is with FNB. I tried to call but every time they say my smart device account is up to date and my call get send from one person to the other with no resolution.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Jun 2018, 10:00
Official

Good Day Nico,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to Smart devices department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***