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danies D

1 reviews | Active since Aug 2016

01 Aug 2016, 09:46

debit order failed even after money deposited!

<p>Been a loyal customer for many years now with FNB. Now I see that the "how can we help you?" is only when it seems FNB can help themselves... to your money that is. A debit order went of my account. I deposited money first thing the next day and yet later on Sunday the debit was returned unpaid eventhough I did ,ake a deposit! Really not happy about this! The Branch Manager at Meyersdal was not much help either.</p> <p> </p> <p>Maybe it is time to see what other banks offer :((</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Aug 2016, 10:37
Official

Please accept our apologies for the disappointing experience and the unnecessary concern caused.

we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint 982744

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** (option one)

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danies D's update01 Aug 2016, 12:51
Reviewer Update

Thank you Daffnie. I am awaiting your reply

Danie