MW
Marlene W
1 reviews | Active since May 2019
27 May 2020, 13:45
Debit Order Enquiry
How can we help you is the slogan...i have not received the help and therefore has lead me to this platform. Its been 2 days and R250 airtime wasted and still have not been helped instead put through from pillar to post. This is shocking!!! especially for FNB. Really quite annoying especially at a time where we are encouraged to do banking online. I have a debit order enquiry that I been trying to resolve since Monday ----no agent is able to assist!!Your digital platforms are not assisting either. The 2nd time in 1 month that FNB is turning out NOT to be my Bank of choice.
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Replies (1)MW
Marlene W's updateReviewer Update
27 May 2020, 16:15Thank you for you response.
I was contacted by Eben and once again transferred to the Debit orders department.
I spoke to Roxy who was quite helpful however wants I was successfully verified by your automated system the call disconnected.
Roxy did not call me back so I was once again calling with no avail.
FNB I'm tired and still highly frustrated.
I was contacted by Eben and once again transferred to the Debit orders department.
I spoke to Roxy who was quite helpful however wants I was successfully verified by your automated system the call disconnected.
Roxy did not call me back so I was once again calling with no avail.
FNB I'm tired and still highly frustrated.
MW
Marlene W's update27 May 2020, 16:15
Reviewer Update
Thank you for you response.
I was contacted by Eben and once again transferred to the Debit orders department.
I spoke to Roxy who was quite helpful however wants I was successfully verified by your automated system the call disconnected.
Roxy did not call me back so I was once again calling with no avail.
FNB I'm tired and still highly frustrated.
I was contacted by Eben and once again transferred to the Debit orders department.
I spoke to Roxy who was quite helpful however wants I was successfully verified by your automated system the call disconnected.
Roxy did not call me back so I was once again calling with no avail.
FNB I'm tired and still highly frustrated.