1 reviews | Active since Jul 2017
Debit order duplicated
Fnb duplicated my debit order this month and sorry for me even though its THEIR Fault i have to wait 9 days for a refund! This is absolutely pathetic its your incompetence and now i have to pay. When i phoned your call centre couldnt help and no supervisor was on duty even though this was before 5 on a weekday. Absolutelly pathetic!
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)