Debit order dispute FNB Failed on promise,Escalated Twise and Complaint once and still no Feedback

Im so dissapointed once again with FNB,just when i thought there service cant get any worse they surprise me and everyone else.

on the 21 February i lodged a debit order dispute where according to fnb there policy is 40 business days turnaround time to resolve.

on the 26 March fnb received feedback from the service provider but up until today fnb refused to reverse payment.

17 April marks the date of 40 business days however its costing me money for data and airtime to get answers from fnb why they are not reversing the payment all they say i must be patient,why must i be patient if its pass 40 days already.

I have laid a formal complaint on the fnb website with Reference *** and still no feedback.

I have escalated the dispute twise aswel with reference CAS-***-R4H1G8 onthe 23 April and Reference SC-***-WBTGO on the 21 April with a promise to provide feedback with 1-2 Business day however none was provided.

Im so disgusted with the service im recieving as a result of being a loyal customer FNB treats me like this.

I will not advice anyone to bank with fnb not only do they ***** your money but also they dont deliver on there promise to you as a customer.

Well FNB this is my promise to you that i will deliver on as soon as the lockdown is lifted im going run as fast as i can to another bank with every cent i have in your bank that belongs to me and i recommend everyone else to do the same,

If i could i would give fnb -100 000 Stars