Debit Order Dispute

I'm giving them zero score to the service received by FNB as a long term client.

I have been taken from pillar to post with regards to my query.

FNB has been deducting money from my account from June 2023 to October 2023 yet I had already settled all my debts with them. I'm on zero bank balance on my accounts due to all the debits they've been processing monthly. They failed to update their system from June 2023 to date. This has already affected my credit score without any assistance, be it from calling their customer service department through to visiting their branches without any accountability.

Who do I escalate this issue to? Since no one is taking responsibility. Right now I'm having financial constraints.

I need my money and this matter needs to be resolved as in now.

I lost at least R35 000.00 to date!