IM
Ichelle M
1 reviews | Active since Mar 2020
27 Mar 2020, 12:42
Debit order dispute
I have been trying to dispute an unauthorized debit order of worth R6000. Tried the app and online it says I must call. I stayed one the phone for more than 20 minutes with no answer. Went to the branch they told me I have to call the customer careline but still NO ANSWER. I was patient enough to wait on the call for more than 20 minutes AGAIN but there’s still no answer. As for the App “secure chat” just as useless
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Ichelle M's updateReviewer Update
28 Mar 2020, 08:40You are apologizing for any inconvenience yet till this day there is no assistance. You’ve been sending me a bunch of sms’s telling me the same thing “we received your query someone will call shorty” I am still waiting. I ended up patiently staying on the line for almost 2 hours trying to get hold of you people. I woke up 8 o clock in the morning to try again yet you are still experiencing high call volume. This is unacceptable really.
IM
Ichelle M's update28 Mar 2020, 08:40
Reviewer Update
You are apologizing for any inconvenience yet till this day there is no assistance. You’ve been sending me a bunch of sms’s telling me the same thing “we received your query someone will call shorty” I am still waiting. I ended up patiently staying on the line for almost 2 hours trying to get hold of you people. I woke up 8 o clock in the morning to try again yet you are still experiencing high call volume. This is unacceptable really.