Debit order dispute

<p>I am so upset to wake up in the morning to find an unauthorised debit of R99.00 that has gone off my account. Now, I did not get any notification from the bank regarding this unauthorised transaction. Lately, what i have noticed is that I have not been receiving sms nor notifications as when I do transactions on my account. I have also noticed that everytime i try logging into my account on sunday evenings, you are always offline. I phoned this morning and the first operator that I spoke too was very rude. Can someone get back to me ASAP regarding this matter. I am very frustrated:(</p>