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Tumie T
1 reviews | Active since Nov 2018
06 Nov 2018, 11:32
DEBIT ORDER DISPUTE
I'm so annoyed right now, I have a pending debit order query which is taking forever to be resolved. I was told that the turn around time is 40 days of which it has lapsed long time ago. However I was never refunded my money or given feedback nothing. It is such a pain seriously. On top of this existing query, I have been debited three times by different companies which I do not know and never permitted those debits to go through . What is going on at FNB? Do I now have an open account that is easily accessible like that. I pay lot of money for you guys to protected my interests but this is a pain. Such a pain!!!
Helpful (0)
Replies (3)0
Replies (3)
FNB (First National Bank)'s replyOfficial
06 Nov 2018, 12:07Good Day
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide a resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience cause
Ref:***
Regards,
Client Experience Team
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide a resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience cause
Ref:***
Regards,
Client Experience Team
Tel number: ***
FNB (First National Bank)'s reply06 Nov 2018, 12:07
Official
Good Day
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide a resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience cause
Ref:***
Regards,
Client Experience Team
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide a resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience cause
Ref:***
Regards,
Client Experience Team
Tel number: ***
TT
Tumie T's updateReviewer Update
14 Nov 2018, 11:23I do not believe up to date my matter has not been resolved. I have dozens of reference numbers without help still. Disappointing!!! so you guys do not know where my money went to? so you cannot account ?
TT
Tumie T's update14 Nov 2018, 11:23
Reviewer Update
I do not believe up to date my matter has not been resolved. I have dozens of reference numbers without help still. Disappointing!!! so you guys do not know where my money went to? so you cannot account ?
TT
Tumie T's updateReviewer Update
22 Feb 2019, 10:14I will like to announce that matter has been resolved finally i got my money back.
Thank you
TT
Tumie T's update22 Feb 2019, 10:14
Reviewer Update
I will like to announce that matter has been resolved finally i got my money back.
Thank you