Debit Order dispute

Item: FNB (First National Bank)
Rating: 1
Author: Monique C

Had a query on my PL, emailed on the 27th April, to date no reply

RE: Re: ********** NF [REF: ********** 7_ ********** 37].

I need someone to clarify as it was stipulated that the debit order will always stay the same but has been changing month on month.

I won't pay any amount due or take an extension of period

Regards Monique

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

22 May 2018, 08:55

Good Day Monique Cunha,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to Personal loans to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply22 May 2018, 08:55

Official

Good Day Monique Cunha,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to Personal loans to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

Monique C's updateReviewer Update

01 Jun 2018, 20:23

FNB team tried to push an extension of the loan when it is clearly a system issue. I indicated that I need to understand why the ddebit order changed. Consultant reassured me that they will get back to me the next day, the next day I get an email saying I'll get a reply by COB, it's been a week and no resolve. If this is not sorted by cob on Monday I will be going to the financial ombudsmen to lodge a complaint. Unacceptable customer service

Monique C's update01 Jun 2018, 20:23

Reviewer Update