1 reviews | Active since May 2018
Debit order dispute
I’m an FNB client that was happy till I disputed a debit order which was investigated and after 40 days I got an sms Notification that my dispute was resolved and I will be refunded within 5 working days and that was on 20th of April but till today nothing, spoke to several agents who I have their names and said they couldn’t help, what’s that?
Agents I spoke too are: Nomfundo Sikhosana and her TL is Disheko Shiman and last agent is Zoe Mangrera
Good day Itumeleng,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Sales and Service Contact Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Itumeleng,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Sales and Service Contact Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)