Debit Order Dispute

Item: FNB (First National Bank)
Rating: 1
Author: Irma K

I tried since Saturday to phone for a debit order dispute. This morning I am holding more than 35 minutes for FNB to answer and then I dropped the phone because I cannot wait this long. It is unacceptable and I request somebody to phone me to assist immediately. They can contact me on ********** 188

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

27 Nov 2017, 11:39

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***N.

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)

FNB (First National Bank)'s reply27 Nov 2017, 11:39

Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***N.

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)

Irma K's updateReviewer Update

27 Nov 2017, 12:38

Thanks but I am still waiting for one of your agents to phone me back. How long still? I did try phoning FNB again, but with no success, really the service is bad and slow!!! Cell: ********** 134 OR Tel: ********** 188

Irma K's update27 Nov 2017, 12:38

Reviewer Update