Debit Order dispute

I’m a very annoyed customer who has been sent from pillar to post without receiving adequate service or assistance, it’s been over 3weeks that I’ve been dealing fnb’s debit order dispute department including their ***** department regarding and they an unauthorized debit order that went off my account. The very same day that this debit order went off my account I immediately contacted fnb and disputed it and made them aware of it, 3 weeks down the line nobody can give me proper answers or solutions except that I should speak to the (Merchant) being the overseas company that debited my account, barring in mind that I have not dealt with this company before nor have I given them permission to debit my account.

This morning I get an email from a Klinton Bopp from fnb, who even refers to me by an incorrect last name on the email, tells me that the (Merchant) has debited my account before and they do so once a year, therefore I should contact them and sort this out myself. I was really shocked by that hence I’ve even taken to Hellopeter to complain because I would assume that proper checks are done before sending such emails that have false information, THIS COMPANY HAS NEVER DEBITED MY ACCOUNT EVER, I’VE GOT STATEMENTS TO PROVE IT the bank can also go through my account.

Can I please get some assistance from someone who is willing to help, because the people I’ve been dealing with so far are very disappointing.

I mean I even filled in forms that were needed for the dispute but yet nothing has come out of it. We work hard for our money for people to just debit our accounts and get away with it.

Ayanda Nigel Sibanda ********** 121