Debit order dispute

Good day hellopeter

On the 20th of June 2020 a debit order went through on my cheque account without my consent by Capfin later I got an sms saying that my money will be paid back within 48hours. On Monday the 22 of June 2020 I called FNB with no success trying to dispute the debit order, firstly that chabot service is terrible it will give you a link to dispute debit order knowing that it doesn't work anymore, finally it put me through to a call center agent who after I gave her my information we got cut and she did not bother calling back. I called back again went through the same process of speaking to the chatbot until I got through to a second agent who put me on hold after just getting my name without verifying or taking my details after being put on hold for 3min without an explanation I dropped the call.

Later I Capfin and they insist that the money was paid. I wrote an email to FNB regarding my complaint till today I heard no response from FNB nor get my money