Debit Order dispute

We got debited by InBLC company on our company account on the 31st of January 2024 and made a call to the debit order dispute call centre and the company card was cancelled and provided the guy with the branch that is very close to us to send the card there and the card is sent to another branch which is very far from us and on the call I stated clearly to the guy that the card should be sent to Letsoho Shopping Centre but yet it is sent to another branch. With regards to receiving the money back from the debit order dispute we received form's that we needed to fill and we filled them in and send back to the email provided then received a correspondence on 5Feb to say they'll reverse the payments in 5 working day's and and 5 days passed nothing happened I called I was told I filled in wrong form's and sent me another forms to fill out till to day 25 Feb 2024 nothing, I believe that if I'm giving the bank an authorisation to reverse payment should do so and now FNB does not Why Instead they want to blame me I don't think the standard call centre procedures are being followed correctly because if you raise it with them they play blaming game to say the person who helped me was wrong and that other one was also wrong and keep waiting for them solve the issue, the staff need to listen more to what we the client say than to just jump and tell us. I'm thinking of even closing the account and look for another provider, now my challenge will be the 2600 business owner we influenced to open account with FNB