DEBIT ORDER DISPUTE!!!!!!!!!!!!!!!!!!

I need to dispute and stop a debit order and i'm not taking the nonsense from FNB that they cannot do it and I must therefore call the service provider. Service provider is just as useless and i want my money back! I have called over 50 times and the machine that we're made to speak to just tells you to use the app (The amount is bigger than 200 so...) I have tried using the messaging channel on the App - MOST USELESS service ever. I have also tried to use the COVID Real Help option and I'm sure I've done it over 20 times and still no help. PLEASE DONT REPLY TO THIS WITH SOME LAME GENERIC RESPONSE FOR THE SAKE OF REPLYING. Also, some of the things you've introduced may be innovative but totally useless to your clients because sometimes we need to speak to a real human and get REAL help. We don't just call the bank because we are bored!